How to remove devices from HiveManager NG after trial ends

[yguillemot]

How to delete a device on a expired trial account for register this device on a new account?

I want to open a case, but i have no permissions... Not possible to downgrade the trial account to a free account?

[yguillemot]

Thank you, it work, i have added the AP to the new account.

[samantha_lynn]

Thank you for that serial number, I responded to your email but just in case you see this first; I have removed that AP from the redirector for you, so you should be able to add it to a new HiveManager at this time.

[yguillemot]

Thanks, i have written an email to communityhelp@aerohive.com​

[samantha_lynn · Accepted solution]

Hello, if you email me the serial number of the device you are using at communityhelp@aerohive.com, I can get that device freed up for you. If you'd like to use Connect (the free version of HiveManager), please register at cloud.aerohive.com and choose Connect when prompted.