How to replace an AP ( ? please give me the process Lets say we had a Hardware failure of an AP and we want to replace with a new one, what the process?

[shashank_rathee]

How to replace an AP ( ? please give me the process Lets say we had a Hardware failure of an AP and we want to replace with a new one, what the process?

[samantha_lynn · Accepted solution]

If you have purchased support, you would open a technical support case and request an RMA.

If you have not purchased support you would want to email the failure details and notes on any troubleshooting you've done so far to communityhelp@aerohive.com. Once we've confirmed that there is nothing else we can do for the AP to resolve the issue, we can approve a Connect RMA for you.