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How to unmanage a disconnected device? We exceeded the device license limit but can not unmanage or remove diconnected devices Got error message "Unable to access data" when klicking Unmanage

How to unmanage a disconnected device? We exceeded the device license limit but can not unmanage or remove diconnected devices Got error message "Unable to access data" when klicking Unmanage

martin_sarnberg
New Contributor

‎01-10-2020 08:26 AM

How to unmanage a disconnected device? We exceeded the device license limit but can not unmanage or remove diconnected devices Got error message "Unable to access data" when klicking Unmanage
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3 REPLIES 3

samantha_lynn
Esteemed Contributor III

‎01-13-2020 03:02 PM

Thank you for letting me know. I've emailed you with a temporary key that will let you get back in to the device inventory so you can remove any devices not covered by your permanent keys.

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martin_sarnberg
New Contributor

‎01-10-2020 05:26 PM

Due to exceeded number of licenses there are no possibilities to remove devices, only unmanage where I got the error message.

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samantha_lynn
Esteemed Contributor III

‎01-10-2020 03:35 PM

Can you try removing it from the device inventory all together? This guide reviews how to remove device in ExtremeCloud IQ: https://thehivecommunity.aerohive.com/s/article/Adding-and-Removing-Devices-in-HiveManager

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