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I am trying to add a demo access point to my trial account. And it says the device is already on-boarded. SN: 33012042001712

I am trying to add a demo access point to my trial account. And it says the device is already on-boarded. SN: 33012042001712

tyler_kaneshir1
New Contributor

‎10-04-2019 08:22 PM

I am trying to add a demo access point to my trial account. And it says the device is already on-boarded. SN: 33012042001712
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samantha_lynn
Esteemed Contributor III

‎10-07-2019 01:23 PM

I'm not seeing any duplicate records for that device in our redirector server. We'll need to open a technical support case to look in to this further for you. I've emailed you directly with instructions on how to open a case for this, please let me know if you have any further questions.

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