I am unable to add AP as it comes up with Error 10 (device already onboarded). The account that it was previously on has been shut down. Can a device be released from HM.

[wayne_mackenzie]

I am unable to add AP as it comes up with Error 10 (device already onboarded). The account that it was previously on has been shut down. Can a device be released from HM.

[wayne_mackenzie]

Perfect.

That worked great.

Thanks for your help

[wayne_mackenzie]

Serial number sent

[samantha_lynn · Accepted solution]

Yes, if you can email me the serial number at communityhelp@aerohive.com, I can get that freed up for you.