OK, I finally got in touch with Aerohive Support. It was a licensing issue!
I was locked out of service on ALL of my AP's because 1 license had lapsed. I would think it would still allow me into my other devices. Short of that, it should have told me that the other controls were not available due to license. I spent the past couple weeks off and on, looking around for firewall issues, browser issues, etc. trying to figure out why it wasn't displaying correctly. A simple red or grey button would have let me know what was going on immediately. Now was able to update Hive OS.
