I can't add AP330 to NG as i get error "The device appears to be in use by another VHM"

[trentkels]

i purchased a second hand ap330 so i can play around with it to evaluate... but it is already connected to another hive manager. I get error "The device appears to be in use by another VHM."  are you able to remove it so i can join it to my hive manager. Thanks Trent

[dsouri]

Hi Trent,

Please send them in an email to CommunityHelp@Aerohive.com so they can be kept private.

Thank you,

David Souri

HiveCommunity Moderator

[trentkels]

Hi David

That would be great.

I have two of them, please see below

Thanks Trent

[dsouri · Accepted solution]

Hello,

Please email us at CommunityHelp@Aerohive.com with a Picture of the AP's Serial Number.

We can get the AP ready to onboard!

Thank you,

David Souri

HiveCommunity Moderator