03-02-2019 01:22 PM
03-02-2019 05:05 PM
There is no capwap established between the AP and HiveManager. Do you have cli access? Perform:
show capwap client
You should see the address of the HIveManager and the connection status. If there is a firewall between the AP and HIvemanager, make sure these ports are opened to establish connectivity:
https://thehivecommunity.aerohive.com/s/question/0D50c00005vYdFkCAK/what-ports-do-i-need-to-open-in-my-firewall-in-order-to-let-my-aps-connect-to-aerohive-connect
Otherwise, there may be a licensing issue and you will need to contact support. Good luck.