i have a couple of AP 230, that fails to update.

[niklas_osterman]

 I have tried to delete and re-onboard them again, but still not managing updateing network policy..

the AP I've been working on today has IQ Engine 10.0r8 build-236132 running. the mouse over "Device Update failed" ends with Caused by: Unknown.

[samantha_lynn]

Thank you for confirming that. Could you enable CAPWAP debugs on an AP having this issue, replicate the update failure, then pull tech data and send that to me at [email protected]?

This guide reviews how to enable CAPWAP debugs: https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs

This guide reviews how to get tech data from ExtremeCloud IQ: https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

[niklas_osterman]

yepp, some of the AP's on the same network, behind the same FW, will perform an update after a reboot. makes me pretty sure 😉

/niklas

[samantha_lynn]

Could you confirm you have the necessary ports open on your firewall for updates to go through? This page reviews the ports we use for different services, for reference: http://docs.aerohive.com/330000/docs/help/english/ng/Content/reference/services-source-and-destination-ports.htm