Extreme Networks

nkms1004 · ‎01-06-2020

I have picked up an AP370 second-hand, and do not have a service contract. Therefore I can not access the downloads, but I want to update my AP to the latest firmware. It is currently on 6.0r2c

samantha_lynn · ‎01-15-2020

Could you try updating via the CLI instead? This guide reviews how to do this: https://thehivecommunity.aerohive.com/s/article/Updating-HiveOS-from-CLI-using-SCP-TFTP-or-HTTP-s

nkms1004 · ‎01-15-2020

The 6.5r2 version is also still giving the same error.

Equipment version information.

Aerohive Networks Inc.

Version: HiveOS 6.0r2c release build

Build time: Sat Sep 14 18:37:34 UTC 2013

Build cookie: 20130914-1415

Platform: AP370

Bootloader ver: v1.0.3.37

TPM ver: v1.2.35.8

Is there no solution?

samantha_lynn · ‎01-13-2020

Thank you for letting me know. I have sent you an older firmware version, could you try to update to that and let me know if you still trouble updating the AP?

nkms1004 · ‎01-10-2020

thank you. I have received your file. But there is a problem. If you proceed with the update, you will get this message for every file you send. "Cannot perform the HiveOS image upgrade because

the image file does not match the device series type. "

My ap is AP370 HiveOS 6.0r2c release build.