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I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.

AnonymousM
Valued Contributor II

‎10-25-2018 07:41 PM

I keep getting this error"Can not get the required device list." Any ideas as it is keeping me from configuring my devices.
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7 REPLIES 7

samantha_lynn
Esteemed Contributor III

‎11-26-2018 04:28 PM

Hello @Detlev Weide​ , thanks for letting me know. Would you be able to open a case with your Aerohive partner about this? For an on premises deployment, a good first step for this would be to check the resources dedicated to the HiveManager to make sure we haven't run out of space anywhere, and to try to reboot the HiveManager.

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dweide
New Contributor

‎11-26-2018 04:11 PM

Got the same problem with our on premise 12.8.2.2-NGVASEP18.

 

Any solution available?

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samantha_lynn
Esteemed Contributor III

‎10-25-2018 07:55 PM

Thanks for letting me know, I've created a technical support case for this issue, I've taken personal ownership of the case, and I'll make sure that gets where it needs to go for you. I'm very sorry for the frustration here, but hopefully we can get this resolved for you in the case very soon.

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GTM-P2G8KFN