I need to update some second handed AP120 en AP330 access points for tjhe use with ExtremecloudIQ.
Bu i cant get the right firmare?
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‎02-28-2020 06:44 PM
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‎03-11-2020 03:02 PM
Yes, that should be enough to free the devices up for you to add them to your own device inventory.
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‎03-11-2020 03:00 PM
I know they had an on prem hivemanager and all the devices are removed there, should that be enough?
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‎03-11-2020 02:27 PM
If you can send me a sales order showing the serial numbers of the devices you've purchased, I can remove the old records for you. Otherwise we'll need to reach out to the previous owners of the devices to see if they'll remove the serial numbers from the old device inventory for us.
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‎03-11-2020 09:29 AM
I got two old AP that is in use by someone.
The message is "33012100304842The device appears to be in use by another VIQ."
How can i get him in my EcloudextremeIQ?
The serial numbers are:
33012100304842
12011100400010
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‎03-02-2020 05:03 PM
Thank you for letting me know, I've emailed you the firmware versions you'll need to get your APs updated to the latest version available for those models. Please let me know if I can help with anything else.
