I need to update some second handed AP120 en AP330 access points for tjhe use with ExtremecloudIQ. Bu i cant get the right firmare?

[henk]

I need to update some second handed AP120 en AP330 access points for tjhe use with ExtremecloudIQ. Bu i cant get the right firmare?

[samantha_lynn]

Yes, that should be enough to free the devices up for you to add them to your own device inventory.

[henk]

I know they had an on prem hivemanager and all the devices are removed there, should that be enough?

[samantha_lynn]

If you can send me a sales order showing the serial numbers of the devices you've purchased, I can remove the old records for you. Otherwise we'll need to reach out to the previous owners of the devices to see if they'll remove the serial numbers from the old device inventory for us.

[henk]

 I got two old AP that is in use by someone.

The message is "33012100304842The device appears to be in use by another VIQ."

How can i get him in my EcloudextremeIQ?

The serial numbers are:

33012100304842

12011100400010

[samantha_lynn]

Thank you for letting me know, I've emailed you the firmware versions you'll need to get your APs updated to the latest version available for those models. Please let me know if I can help with anything else.