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I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

credmond
New Contributor

‎02-05-2019 06:38 PM

I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.
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8 REPLIES 8

credmond
New Contributor

‎02-05-2019 07:08 PM

Yes. HTTPS 443 is allowing outbound traffic. See output from switch ref clock

(AH-Switch) #show clock

 

14:07:11 EST(UTC-5:00) Feb 5 2019

No time source

 

(AH-Switch) #show app

 

OpEN Application Table contains 1 entries.

 

Name            StartOnBoot AutoRestart CPU Sharing Max Memory

---------------- ----------- ----------- ----------- ----------

hiveagent       Yes        No         0          0

 

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samantha_lynn
Esteemed Contributor III

‎02-05-2019 07:00 PM

Thank you for that information. Can you confirm that HTTPS 443 is allowing outbound traffic via your firewall and any content filters? Some additional things we could try:

 

1) If you run the command "show clock", is the date and time displayed correct?

2) Confirm that HiveAgent is installed correctly with the command "show application".

 

Just to confirm, the switch used to connect to the HiveManager but then disconnected? Did anything change on the network directly before the switch disconnected? When did you first notice that the switch was disconnected?

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credmond
New Contributor

‎02-05-2019 06:53 PM

Switch model SR2208P.

The HiveManager that the AP is connected to, and that the switch was formerly connected to is HiveManger (formerly NG) cloud-va2.aerohive.com.

This is status on switch on CLI.

HiveAgent Status............................... FAILED TO CONNECT TO REDIRECTOR/HIVEMANAGER, WAITING BEFORE TRYING AGAIN

HiveAgent Version.............................. 1.1.4.0

HiveAgent Last Onboard Time.................... 00:01:02 10 12 2017 UTC

 

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samantha_lynn
Esteemed Contributor III

‎02-05-2019 06:47 PM

What model switch are you using? And which HiveManager platform are you trying to connect it to; HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com)?

 

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GTM-P2G8KFN