I tried to onboard an AP130 and I received a message: "Device already onboarded". The SN is 01301807060974. How can I proceed?

[edson_morishima]

I tried to onboard an AP130 and I received a message: "Device already onboarded". The SN is 01301807060974. How can I proceed?

[edson_morishima]

There is a case opened with the id 00282608.

Thank you

[samantha_lynn]

Thank you for letting us know, we're going to need to create a case so we can look in to that for you. If you can let me know the case number, I can get it where it needs to go for you.