I use wireless AP points for a H.323 polycom set up and the other day I had the AP say it couldnt connect to the Gatekeeper because of a Registration Error does any one know what this means and how to fix it if it happens again?

[dlearning]

I use wireless AP points for a H.323 polycom set up and the other day I had the AP say it couldnt connect to the Gatekeeper because of a Registration Error does any one know what this means and how to fix it if it happens again?

[samantha_lynn · Accepted solution]

If it happens again, could you run a client monitor to see exactly what part of the connection is failing? That would help narrow down the issue for you. If you can tell me which HiveManager platform you use, I can give you more specific instructions as to how to run a client monitor; HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com).