i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

[ced]

i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

[ced]

yes, everything seems correct but if you try to test the settings, you get an error referring to a wrong mail address, that both are correct of course.

I mean, if the mail is sent by a cloud server - so outside our company - it sounds strange to me i need to insert my MX record because i guess the system should use an Aerohive's SMTP server instead of mine, or, better, doens't need any SMTP at all because i need to insert the email address of sender/alert but then i don't need to add anything else.

Of course, this should be a setting needed in case i have an internal appliance or maybe is the mail sent through an internal access point that then makes sense? Honestly, i didn't find a clear explanation about this matter

Thanks again for your kind support

[samantha_lynn]

Thank you for your VHM ID. I took a look and the settings seem correct to me. When you say you don't understand "this parameter", could you clarify which parameter you mean? Also, I see you have email alerts set up, are you getting any of those?

[samantha_lynn]

Are you using HiveManager Classic online or on premises? If you're online, could you send me your VHM ID (Help> About HiveManager)? I'd like to take a look at your email server settings if I could.

[ced]

Thanks Sam for your prompt reply.

about SMTP, yes, it should be correct, if i change it with a different one i get an error message related to it, but i do not understand this parameter, now this is my MX record but using a cloud service i guess the mails are send out from outside so it sounds strange the setting needs my SMTP, am i wrong?

About the case, i've a contract support and i'ld like to solve it by myself instead if possible. Thanks

[samantha_lynn]

I'd recommend confirming the SMTP server settings. If that doesn't help, you might want to open a case with your partner for help investigating the issue.