10-21-2019 08:36 PM
10-22-2019 12:23 PM
I've just reread it and realised you said that it was connect previously, apologies! I Also thought it was just the one that wasn't connecting so that changes the thought process slightly! I'd factory reset them (hold the pin for at least 5 seconds) first. Then if they don't come online are you able to get console access to at least one of them? SSH should work also as long as the AP has an IP address and then I'd follow the troubleshooting steps in this guide:
https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG
10-22-2019 12:09 PM
I am trying to connect AP330s and the platform is HiveManager Connect. Thanks for your response. Also, I did recheck the serial numbers, and they are correct.
10-22-2019 08:31 AM
Which AP model are you trying to add and which platform are you on? If you're unsure this guide will help identifying this: https://thehivecommunity.aerohive.com/s/topic/0TO0c000000g8OcGAI/hivemanager-platform
Also double check the serial number is entered correctly.