I've just downloaded Hive Connect to join 5 existing APs to a new hive. 1 connected up, but the other 4 will not show as connected . I get the message "Could not view configuration on device 392882133502304. There is no version for the"

[derrus]

I've just downloaded Hive Connect to join 5 existing APs to a new hive. 1 connected up, but the other 4 will not show as connected . I get the message "Could not view configuration on device 392882133502304. There is no version for the"

[ashley_finch]

I've just reread it and realised you said that it was connect previously, apologies! I Also thought it was just the one that wasn't connecting so that changes the thought process slightly! I'd factory reset them (hold the pin for at least 5 seconds) first. Then if they don't come online are you able to get console access to at least one of them? SSH should work also as long as the AP has an IP address and then I'd follow the troubleshooting steps in this guide:

https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

[derrus]

I am trying to connect AP330s and the platform is HiveManager Connect. Thanks for your response. Also, I did recheck the serial numbers, and they are correct.

[ashley_finch]

Which AP model are you trying to add and which platform are you on? If you're unsure this guide will help identifying this: https://thehivecommunity.aerohive.com/s/topic/0TO0c000000g8OcGAI/hivemanager-platform

Also double check the serial number is entered correctly.