I've lost access to Hive Manager and can't use the registered email address to restore the password.

[wouter1]

The registered email address is no longer in use so I cannot reset my password. When I create a new account and try to register my serial number I get a message that the device is already connected to another account.

Any suggestions would be appreciated!

I have no access to open a support case. Why Aerohive?!

Thanks!

Wouter

[jonathan2]

Hi. thank you for the quick reply! been asking our sales person for ages and nothing... i should have come to the hive community to ask, earlier!

anyway, I will get that to you as soon as possible. i'm at work now so don't have it available. thank you!

[samantha_lynn]

Hi @Jonathan Seaward​ , I can try to find your HiveManager with the serial number of your first AP? If you'd rather share that with me directly, my email address is communityhelp@aerohive.com.

[jonathan2]

Hi @Sam Pirok​ ,

I work for an MSP and we exclusively deploy Aerohive APs for our clients. Some time back, probably over a year ago, we had a training session with a rep from Aerohive, and were each given an AP122 to use as a lab device during training, and then it was given to us personally to keep, along with a 3 year HiveManager subscription. I have mine at home, and love it, but i just acquired a second AP122 and want to add it to my network, but I cannot remember my hivemanager account details at all. I've tried every address i can think of, but they are either not associated with hivemanager, or they are already in use for work-related tests and VHMs.

How can i regain access to my personal AP122, and/or my Hivemanager account? I guess i'd prefer to have access to the account, and then add the new AP to it, ,since i already had my network policy exactly how I wanted it.

any help would be greatly appreciated!!!

[samantha_lynn]

Hello @Pasquale Tarascio​ , I have emailed you directly with a quick question and some notes on our next steps.