ID Manager stopped auth'ing after a local power outage.

[dennis_lynn]

using a "local" (at a colo) hivemanager vm which did not power cycle.

In ID Manager

Under Home > Connect > Supported HiveManager Accounts

for the company name it shows 0 SSIDs

When I click on the company name it sends me to another page where I receive:

Login Application Server Error

Login information does not match an active account.

I see the AP's going through the firewall making requests to 54.171.185.24

Tried resyncing the password for the admin account I am using.

ID manager shows no entries in the authentication log since 3/3/2019 1:32 PM

[dennis_lynn]

Thank You...that did get past that error.

[samantha_lynn]

Thank you for that picture. I see jeffk@morphodetection.com as the default admin for the IDM account linked to your HiveManager, could you try logging in with that email address and seeing if you have the same issue?

[dennis_lynn]

Thank You....

When I click on the link which is the company name, I go straight here

[samantha_lynn]

For a local HiveManager, showing 0 SSIDs is expected. SSIDs will only populate there for online HiveManager connections. As for the error you are seeing, could you send a screen shot of that message and the page you see it on? If you'd like to send that directly to me, my email is communityhelp@aerohive.com.