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Is anyone else expericing sporadic performance with the new AP650's? I've summarized our current problems below and raised a case with our support but i'd be keen to know if anyone can replicate this

Is anyone else expericing sporadic performance with the new AP650's? I've summarized our current problems below and raised a case with our support but i'd be keen to know if anyone can replicate this

oliver_eve
New Contributor
Is anyone else expericing sporadic performance with the new AP650's? I've summarized our current problems below and raised a case with our support but i'd be keen to know if anyone can replicate this
7 REPLIES 7

bruce_stahlin
Contributor III

We're only testing one 650 and have not noticed any issues yet, FYI, we were running r1 and just updated to r4. Have you run client monitor for issues 1-3? Which version of HiveManager?

oliver_eve
New Contributor

Regarding point 4 - I've also tried resetting to factory and starting again and we get the same issue.

oliver_eve
New Contributor

ā€¢ Build 10.0r1 ā€“ Clients constantly disassociated from AP or canā€™t connect

ā€¢ Build 10.0r3 ā€“ Clients can connect but any form of configuration update resets the Aps radio profiles back to defaults and canā€™t be changed via Hivemanager. Only fix is to downgrade back to 10.0r1, push a configuration update then upgrade again without a configuration update. 

ā€¢ Some older laptops cannot see any SSIDā€™s on the 650ā€™s regardless of the radio profile in use (g/n/ac/ax). Driver update fixed the issue but we need to know what version we need to run for 650 support. 

ā€¢ Certain 650ā€™s in our estate will not upgrade to 10.0r3. When attempting an upgrade HM shows upgrade in process, the ap reboots but itā€™s still on version r1. This only seems to be affecting specific Aps.

 

We are running HM On premise - 12.8.3.1

 

Any help would be great. 

GTM-P2G8KFN