11-14-2019 12:10 PM
Good evening,
I need the latest recommended HiveOS for an AP230 and AP121.
They are currently running 8.1r2a.178408 & 6.5r11.216370.
I believe we have a support contract but struggling to retrieve the details for this.
Are you able to send across the latest firmware for both of these access points please?
Many thanks,
Tom.
11-14-2019 05:03 PM
11-14-2019 05:02 PM
Tom,
You're running HiveManager Classic and I'm running our 3rd gen cloud platform Extreme Cloud IQ (XIQ). Migrations are free as long as you have a valid support subscription for the devices you are migrating and if not we do offer XIQ Connect which is a free version of our cloud management platform...
How to register for an XIQ account (upon first login you can select a licensed version or choose to use the free version "Connect")
How to migrate from HM Classic to XIQ
11-14-2019 04:55 PM
Thanks Keith!
I see slightly different to your screenshot....
So I don't have any available firmware to update to..
11-14-2019 04:51 PM
Tom,
From within XIQ (HiveManager) you can navigate to "Manage" and select the device you would like to upgrade and then select "Update Devices" from there you can choose to upgrade the firmware to any version you have available to you.
11-14-2019 04:47 PM
I don't have a support contract associated with my account, so can't download it unfortunately
The AP's are managed within the HiveManager Cloud dashboard...is there any way to download the firmware directly into the cloud dashboard?