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Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?

anthony_merriet
New Contributor
Latest hive manager update broke the Heat Map/RSSI/SNR/Interference heat map functionalities. Anyone else seeing this issue?
6 REPLIES 6

samantha_lynn
Esteemed Contributor III

It looks like your account has purchased partner level support, so you would want to contact your Aerohive partner to begin a support case. If you're unsure who to reach out to for your partner, I can help you with that as well, just let me know and I'll email some information to you directly.

it_support
New Contributor

Hi Sam, wish I could open a case, get the error below, are you able to get that fixed? thanks, Adri

 

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samantha_lynn
Esteemed Contributor III

Thank you for letting us know, I would recommend opening a technical support case so our engineers can work on this with you.

it_support
New Contributor

Same here running version 8.2r2e, map is either saying calculating channel map, showing the channel map in single color or only 2 while I have ap's on 1, 6 and 11 running AP141 on HiveOS 6.5r11.216370 and HiveOS 6.5r12.221611 

Upgraded HiveManager as I was having issues with AP245X (HiveOS 8.4r2.203117 ) not showing channel map correctly with previous HiveManager version 8.2r2c, but that is working on the latest version 8.2r2e,

GTM-P2G8KFN