08-16-2019 03:01 PM
10-22-2019 07:52 PM
It looks like your account has purchased partner level support, so you would want to contact your Aerohive partner to begin a support case. If you're unsure who to reach out to for your partner, I can help you with that as well, just let me know and I'll email some information to you directly.
10-22-2019 07:27 PM
Hi Sam, wish I could open a case, get the error below, are you able to get that fixed? thanks, Adri
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Looks like you don’t have access to create a case. Ask your community manager for access.
10-22-2019 12:16 PM
Thank you for letting us know, I would recommend opening a technical support case so our engineers can work on this with you.
10-21-2019 11:02 PM
Same here running version 8.2r2e, map is either saying calculating channel map, showing the channel map in single color or only 2 while I have ap's on 1, 6 and 11 running AP141 on HiveOS 6.5r11.216370 and HiveOS 6.5r12.221611
Upgraded HiveManager as I was having issues with AP245X (HiveOS 8.4r2.203117 ) not showing channel map correctly with previous HiveManager version 8.2r2c, but that is working on the latest version 8.2r2e,