No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

[lchisholm]

No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

[alden_xu]

AC=access category; be=best-effort; bg=background; vi=video; vo=voice;

AIFS=Arbitration Inter-Frame Space; Txoplimit=transmission opportunity limit;

IDP=Intrusion detection and prevention; BGSCAN=background scan; PS=Power save;

HT=High throughput; A-MPDU=Aggregate MAC protocol data unit;

DFS=Dynamc Frequency Selection; CU=Channel Utilization;

Summary state=High collision;

Mode=access; Radio disabled=no;

Admin state=enabled; Operational state=up;

MAC addr=d854:a229:a750; MTU=1500;

Freq(Chan)=2462Mhz(11); EIRP power=12.97dBm; Diversity=disabled;

Tx range=300m; Noise floor=-94dBm; Tx power control=disabled;

Radio profile=Gore136-NG-Prod; IDP profile=N/A;

Beacon interval=200; Max clients number=100;

Phymode=11ng; Short preamble mode=enabled;

Tx Chain=static 3; Rx Chain=static 3;

A-MPDU=enabled; Short guard interval=enabled;

Channel width=20Mhz; HT-protection=Legacy protect; Deny client=11b;

AC=be; CWmin=4; CWmax=6; AIFS=3; Txoplimit=0; NoACK=disabled;

AC=bg; CWmin=4; CWmax=10; AIFS=7; Txoplimit=0; NoACK=disabled;

AC=vi; CWmin=3; CWmax=4; AIFS=1; Txoplimit=3008; NoACK=disabled;

AC=vo; CWmin=2; CWmax=3; AIFS=1; Txoplimit=1504; NoACK=disabled;

Rx packets=4177401892; errors=408; dropped=  9;

Tx packets= 56237395; errors= 10; dropped=1768;

Rx bytes=2320390805 (2.161 GB); Tx bytes=121316714 (115.697 MB);

BGSCAN allow=enabled; BGSCAN during voice=disabled; BGSCAN interval=30 minutes;

BGSCAN with client=enabled; BGSCAN with PS client=disabled;

Number of BGSCAN=13482; Number of BGSCAN requested=43903; Number of BGSCAN missed=30420;

DFS=disabled; Number of detected radar signals=0;

LLDP state=N/A; CDP state=N/A;

Rx airtime=51535.77 s; Tx airtime=111491.46 s; CRC error airtime=2564.91 s;

Rx airtime percent=0.03%; Tx airtime percent=0.34%; CRC error airtime percent=0.00%;

Tx utilization=0%; Rx utilization=3%; Interference utilization=2%; Total utilization=5%;

Backhaul failover=disable;

Running average Tx CU=0%; Rx CU=0%; Interference CU=2%; Noise floor=-82dBm;

Short term means average Tx CU=0%; Rx CU=1%; Interference CU=2%; Noise floor=-87dBm;

Snapshot Tx CU=0%; Rx CU=2%; Interference CU=3%; Noise floor=-87dBm;

CRC error rate=0%;

Benchmark 11a score=312000; 11b score=58500; 11g score=312000; 11n score=832000; 11ac score=481000;

A-MSDU=disabled; A-MPDU Limit=1048575;

VHT support in 2.4G interface=enabled

frameburst=enabled

Spectral scan=off

[samantha_lynn]

Thank you for that screen shot. I'd say it's likely we haven't gotten a background scan in since that user connected, could you run "show interface wifi0" and "show interface wif1" and let me see the output for those?

[alden_xu]

here it is.

[samantha_lynn]

Can you send me a picture of where you see the device listed as "data collection"? I just want to be sure I'm thinking of the right thing so I don't give you an incorrect answer. If you'd like to email that to me directly my email is communityhelp@aerohive.com.

[alden_xu]

I have got one more question. One of the devices at the site does not connect to wifi well and from the access point I can see the device on "data collection" and most of devices on this AP show good. what the possible reason will be.