No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

[lchisholm]

No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

[samantha_lynn]

I'd like to see how many background scans are actually getting through, could you send tech data from an AP so I can check this for you?

These guides review how to get tech data, either via the HiveManager GUI or the CLI of the AP:

HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager 

Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI  

If you'd like to email the tech data directly to me, my email is communityhelp@aerohive.com.

[alden_xu]

I am having same issue. Radio Profile with " Enable background scanning" and " Enable background scanning when there are clients connected" are ticked.

[samantha_lynn · Accepted solution]

If you open your Radio Profile, can you see what settings you have for the background scans? The APs would need to be able to complete background scans to report this information to the HiveManager, and if we have background scans set to not run when we have active clients on the network, then then could explain why we aren't see any results in your Maps when you check them.

[lchisholm]

On Prem. 8.2r1

[bruce_stahlin]

Are you using cloud or on-prem, classic or NG?