Extreme Networks

lchisholm · ‎09-04-2018

No RSSI measurements in the range between -50 and -80 dBm are available for AP1, AP3, AP5. Please try increasing the RSSI range for calibration in global settings for maps, or clear "Calibrate heat maps" to use predictive heat maps instead.

samantha_lynn · ‎10-01-2018

If you open your Radio Profile, can you see what settings you have for the background scans? The APs would need to be able to complete background scans to report this information to the HiveManager, and if we have background scans set to not run when we have active clients on the network, then then could explain why we aren't see any results in your Maps when you check them.

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alden_xu · ‎07-16-2019

the command show acsp neighbour. can you please explain to me what the output meanings? thanks

alden_xu · ‎07-16-2019

Thanks. Will do.

samantha_lynn · ‎07-15-2019

Thank you for that tech data, we are getting significantly more background scans through now. If you have APs still not showing their heat map, I would recommend opening a case with your VAD to troubleshoot further. Remember that switches will not give a heat map reading at all, as they do not broadcast signal.

alden_xu · ‎07-14-2019

here it is.

samantha_lynn · ‎07-12-2019

Switches won't provide heat maps as they don't broadcast a signal. Could you send me new tech data so I can make sure background scans are getting through more consistently now?