Onboard AP230 to ECIQ connect

[kklepacki]

Hi,

I'm having an issue with onboard process of my AP230. I've owned it since day one when I got it in 2015 as a eval unit. I receive below error.
(Serial number)The device appears to be in use by another VIQ.

What am I doing wrong? Do I need to purchase license?

Thank you,
Kris

[scerazy]

That means that the unit is under control of some other EIQ

Ask the person you got it from to DELETE it (so you can add it)

Seb