One of my registered devices won't appear in my HiveManager and If I try to add the device again it says "Device already onboarded" Can someone help me with this?

[jurre_janssens1]

One of my registered devices won't appear in my HiveManager and If I try to add the device again it says "Device already onboarded" Can someone help me with this?

[michael_bernard]

Can you please email the serial number of this device to communityhelp@aerohive.com?