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One of our access points (AP121) can not be updated. Error message: Device Update Failed. Restart did not help

One of our access points (AP121) can not be updated. Error message: Device Update Failed. Restart did not help

abeez
New Contributor

‎10-24-2019 08:23 AM

Error message: Device Update Failed.

(The CLI 'save image https://...... basic no prompt' execute failed, 

cause by: The Aerohive device was unable to save the image to flash memory. Reboot the Aerohive device and try again. If this

problem persits, contact Aerohive Support)

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4 REPLIES 4

abeez
New Contributor

‎10-28-2019 06:52 AM

That worked.

Thank you for your support

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samantha_lynn
Esteemed Contributor III

‎10-25-2019 01:19 PM

Thank you for letting me know, I've emailed you the firmware file directly along with a guide that reviews how to update firmware via the Web UI. Could you try updating that way and let me know if you still have an issue?

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abeez
New Contributor

‎10-25-2019 04:55 AM

Currently the version 6.5r4 is used.

I wanted to update to version 6.5r12

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samantha_lynn
Esteemed Contributor III

‎10-24-2019 01:10 PM

Can you tell me what HiveOS the AP121 is using currently?

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GTM-P2G8KFN