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Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

itsupport9
New Contributor
Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue
8 REPLIES 8

weekdaysailor
Contributor

Maybe a version mismatch then? That new AP is significantly downrev from your others. Perhaps manually upgrading it to a your current version of HiveOS would help.

 

https://thehivecommunity.aerohive.com/s/global-search/8.2r4

 

https://thehivecommunity.aerohive.com/s/article/Upgrading-AP-firmware-via-web-UI

 

If you want support directly from Aerohive, you could try opening a case at https://thehivecommunity.aerohive.com/s/contactsupport

 

itsupport9
New Contributor

This is because this is a NEW access point, the others were bought together a few years ago.

 

This is the correct MAC address (see image) and shows up on the system but does not get the config.

 

Can we arrange a support call / remote assistance?

 

51b949a70a7b4ce2a3d08dd48f6623a5_0690c000007s7NbAAI.jpg

weekdaysailor
Contributor

If you look closely, all of your other APs start with a different number. So maybe you didn't get the correct number off of the access point?

itsupport9
New Contributor

There is nothing about unknown SN from joining my HM

Please see attached picture

 

02410443f6a24fcb8e2d999f29bededc_0690c000007rzaSAAQ.png

GTM-P2G8KFN