Extreme Networks

itsupport9 · 03-15-2019

Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

itsupport9 · 03-21-2019

This is because this is a NEW access point, the others were bought together a few years ago. This is the correct MAC address (see image) and shows up on the system but does not get the config. Can we arrange a support call / remote assistance?

itsupport9 · 03-19-2019

There is nothing about unknown SN from joining my HMPlease see attached picture

itsupport9 · 03-18-2019

Could you arrange a remote session on my computer and help me add an access point?Because it has a disconnected status.

itsupport9 · 03-18-2019

Thanks for your reply.I added the serial number, but nothing has changed.Please see the next picture.

itsupport9 · 03-15-2019

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Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

Re: Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

Re: Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

Re: Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

Re: Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

Re: Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue