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Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue

itsupport9
New Contributor
Our AP is not working. We bought a new AP, it was very difficult to add it to Hive Manager. The AP is actually connected if we use ip to connect, but the status shows that the AP is disabled in HiveManager. Please help fix this issue
8 REPLIES 8

itsupport9
New Contributor

Could you arrange a remote session on my computer and help me add an access point?

Because it has a disconnected status.

itsupport9
New Contributor

Thanks for your reply.

I added the serial number, but nothing has changed.

Please see the next picture.

 

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AnonymousM
Valued Contributor II

Did you add the SN to your HMOL instance? If you go to Home - Administration - Logs - Audit Log, you may see that your HMOL instance is rejecting an unknown SN from joining your HM. Under Configuration - Device Inventory - Add/import, you can input the serial number of the device. That should allow it to join properly so that it can be configured.

itsupport9
New Contributor

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