Problem with AP390's and multicasting.

[richard_moth]

I have a mixed Aerohive environment with about 11 AP141's and 3 AP390's?.  We have purchased a device called AirTame to allow one off our directories to cast from his PC to a screen in his office.  The area around his office is located near 1 of the AP390's.  We setup the device in the IT area which is covered by one of the AP141's, and everything works, we can cast to the device and we can ping the device.  We then moved the Airtame device to the director's office and it would not work, could not cast and icmp fails.  Tried back in the IT area and the device worked fine again.  Tried moving the device around the office to see if we could find a command pattern to the issue.  Every time the Airtame device is moved into an area and connects to an AP390 we can not connect to it, move it to an area where there is an AP141 and everything works fine.

[samantha_lynn · Accepted solution]

Thanks very much for that tech data. I've emailed you details of what we're seeing but in general we're seeing extreme interference on the 5GHz radio, can you tell me if the AirTame device is 5GHz specific?

[richard_moth]

Hi Sam

Thank you for your reply.​  I have attached an output of the "show tech" as well as "show arp".  The IP address of the Airtame is 10.44.202.17 and MAC address is 38:4B:76:03:AE:DE.

Regards

Richard

[samantha_lynn]

Could you send tech data from one of the AP390s when the AirTame is near by so we can see how the traffic and airspace look? My direct email is communityhelp@aerohive.com.