Extreme Networks

I need to open a support case with Aerohive Support but when I click on "Cases" - "Open as Case" and then click on "Open a Case" I get the message back "User does not have access to create a case"? Richard

This is a new configuration and the first time using HiveManager (NG upgraded to Select).  These are brand new Access Points and a new config, only about 4 weeks old.  The company it comes under is "EBIQUITY". I have one network policy with 2 SSID's,...