Radius Authentication is failing

[AnonymousM]

Hi,

I have deployed 150xAP250, HiveManager NG Virtual Appliance (hivemanager-ng-signed-11.26.3.5-aerohive-2017-11-15)

Issue what i am finding is user is failing to authenticate on the Radius Server.

From the logs what i get is: -

2018-04-24 18:01:30 info   ah_auth: sta 6c88:1418:6c54 is disassociated from c413:e2ba:f424(wifi1.1) in driver

2018-04-24 18:01:30 info   ah_auth: [Auth]: receive driver notification[0xc, WLC_E_DISASSOC_IND] for Sta[6c88:1418:6c54] at Hapd[c413:e2ba:f424, wifi1.1]

2018-04-24 18:01:30 info   capwap: CAPWAP receive kevent AH_KEVENT_ITK_NOTIFY, eventid = 14, size = 139

2018-04-24 18:01:30 info   ah_auth: Notify driver to disassoc 6c88:1418:6c54 from wifi1.1

2018-04-24 18:01:30 info   Client Monitor: Send CM2.0 problem to HM(station=6c88:1418:6c54, problem id=0x00010006(RADIUS-server-unreachable), timestamp=Tue Apr 24 18:01:30 2018, count=14, session id=6c8814186c54c413e2baf4245adf2345706b674e00000000, instance id=13)

[samantha_lynn · Accepted solution]

It looks like we aren't getting a response from the Radius server. We can try to troubleshoot this with you via this post, but it would be best to open a support case if you have paid for support.

Could you tell me if you are hosting the Radius server on an AP or if we are passing traffic to an external server? Ultimately if we can't find anything obvious with the set up, we'd need a packet capture in order to see where the traffic is failing.

If you search for "packet capture" in the Hive Community, and look at the Articles with this in their title, you can see some guides that will walk you through how to run a packet capture. There are different guides based on the platform you are using (HiveManager Classic {myhive.aerohive.com} or HiveManager NG {cloud.aerohive.com}) and how in-depth you want to get (remote packet capture vs. mirrored port).