This is probably an over simplification to your particular case, but if others run into this and read the posts, I've had to logoff and back on to clear this error. At times, I had multiple sessions open for varying organizations.
Thank you for that case number, I've updated it with some internal notes so they should know what we've discussed so far and where to go from here. Please let me know if I can assist with anything else, now or in the future.
Thank you for sharing that screen shot. I've just emailed you directly but just in case you see this first, we'll want to open a support ticket for this issue. If you can send me the case number, I'll update it with what we've covered so far so you don't have to start over from scratch.
