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The CAPWAP client reconnected because the CAPWAP dead neighbor interval elapsed during the previous CAPWAP session

The CAPWAP client reconnected because the CAPWAP dead neighbor interval elapsed during the previous CAPWAP session

Anonymous
Not applicable

‎10-08-2019 11:38 PM

Hi... from the AP we couldn't even reach the gateway and so the AP was not able to resolve the hive manager address. i have checked the network port and also changed it, it seems to be fine. We are using AP230 with HiveOs 8.1r2a build-178408. any help would be appreciated. please note we are having 2 more AP with same spec and hive OS, they don't seem to have issue. this only one AP is constantly having issues.

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samantha_lynn
Esteemed Contributor III

‎10-09-2019 12:46 PM

I would recommend running through the CAPWAP troubleshooting in the guide below, and if that doesn't resolve the issue you might want to file for an RMA.

 

HiveManager: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

 

HiveManager Classic: https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

 

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

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