09-10-2019 09:42 AM
09-11-2019 03:01 PM
Hi, Customer tried rebooting AP several times, reset AP, different FW, still the same. current version is HiveOS 8.2r4 build-207023
09-10-2019 03:23 PM
All looks normal except from the show idm which shows the IDM proxy IP as itself but the proxy status is disabled. If you push a complete upload or reboot the AP does it change at all? Which firmware version are you on?
09-10-2019 03:06 PM
show clock
2019-09-10 14:45:33 Tuesday
P-1-01#exec aaa idm-test rad
AP-1-01#exec aaa idm-test radsec-proxy
The Aerohive device establish a TCP session with the ID Manager auth gateway successfully.
AP-1-01#
AP-1-01#_show radsec elct-pool
DA IP address: 10.1.199.107
MGT0 IP address: 10.1.199.105
current device is DA: No
Radsec proxy function is running: No
Auto-election pool is valid: No
P-1-01#show idm
IDM client: Enabled Per SSID
IDM Proxy IP: 10.1.199.105
IDM proxy: Disabled
RadSec Certificate state: Valid
RadSec Certificate Issued: 2019-09-09 15:48:44 GMT
RadSec Certificate Expires: 2020-09-08 15:48:44 GMT
any suggestions please ??
09-10-2019 10:37 AM
exec aaa idm-test radsec-proxy would probably be the best command to use to verify if it can reach the service.
What is the output from 'show idm' and '_Show radsec elct-pool'
Additionally if you do a "show clock" command, is the time on the AP correct?
09-10-2019 09:44 AM
going through this thread: https://getsatisfaction.com/aerohive/topics/id-manager-no-radsec-proxy
how to check : Are you allowing the management network/Hivemanager address access to the IDM cloud service?