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Took over IT duties at a restaurant that has (2) AP 122 that were never deployed.. When I try to onboard them I get message "A stake record ... the redirector". Are these units able to use the free Connect software? S/N 01221612041751 & 0122161204

Took over IT duties at a restaurant that has (2) AP 122 that were never deployed.. When I try to onboard them I get message "A stake record ... the redirector". Are these units able to use the free Connect software? S/N 01221612041751 & 0122161204

visgraphics01
New Contributor

‎08-29-2019 07:07 PM

Took over IT duties at a restaurant that has (2) AP 122 that were never deployed.. When I try to onboard them I get message "A stake record ... the redirector". Are these units able to use the free Connect software? S/N 01221612041751 & 0122161204
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samantha_lynn
Esteemed Contributor III

‎08-29-2019 07:45 PM

Thank you for letting us know, you should be able to add both devices to the HiveManager now.

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GTM-P2G8KFN