What is the process for downgrading from Select to connect, for a customer on a lmited budget who no longer wishes to pay license fees?

[AnonymousM]

What is the process for downgrading from Select to connect, for a customer on a lmited budget who no longer wishes to pay license fees?

[carsten_buchena]

Thanks Sam for confirming that I did the right approach already 😉

[samantha_lynn]

In that case you would want to reach out to support to request a temporary key so you can migrate to HiveManager Connect. You can also reach out to me at communityhelp@aerohive.com for this kind of request as well.

[carsten_buchena]

What if the subscription of the current instance already expired? We then have no access to the current configuration anymore (to copy it manually), and we cannot remove the APs either...

[AnonymousM]

Thanks Sam - I will inform the customer, wish me luck!