10-07-2019 01:00 PM
Our campuses are experiencing chronic connectivity issues with one of the following symptoms:
1) Either the PPSK stops working on their device.
2) They are able to connect to the SSID and PPSK but no internet connectivity. Cannot ping DNS or Gateway.
Testing:
Rebooting the AP does nothing for the user. Moving closer to the AP or changing the connection preference between 2.4 and 5GHz has no effect.
The only solution... so far is to locate which RADSEC(proxy) the AP is connecting to and reboot it...
Oak-AP106#show idm
IDM client: Enabled Per SSID
IDM Proxy IP: 10.31.120.40
IDM proxy: Disabled
RadSec Certificate state: Valid
RadSec Certificate Issued: 2019-01-15 08:25:32 GMT
RadSec Certificate Expires: 2020-01-15 08:25:32 GMT
Is the IDM Proxy supposed to show "DIsabled" even though the IP is listed and it is using that particular proxy for PPSK authentication?
Anyone have any permanent solutions for the RADSEC issues???
yesterday
I have come across the same, from the proxy server ap I can see the ap is getting ip add but no matter how many times I tried to reset the idm or revert to device to policy template. It is still saying RadSec Certificate state: Not exist, not sure if I should reboot the proxy server aps to see if that will resolve the issue?
RadSec Certificate state: Not exist
and
sh idm cert
RadSec certificate file is not installed.
10-16-2019 05:06 PM
Thank you for those files. Could you provide the MAC address of the client that wasn't able to connect when you pulled these logs?
10-16-2019 04:29 PM
Logs uploaded.
10-10-2019 06:29 PM
We have turned on debugging on the APs near the most vocal residents. As soon as i receive a call that the issue is occurring i will download the logs and send them over. We have not been able to reproduce the issue at will or on the fly. It usually re-appears approximately 7-10 days after the last RADSEC AP reboot. Again, the devices it affects has been random. Usually a cell phone or tablet stops working on the PPSK while a laptop and a different tablet in the same area work fine with the same PPSK.