Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

[h_voss]

Hi,

i cant manage my devices. When i log in to hivemanager i get that message:

Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

The communication to hmupdates.aerohive.com is o.k. in our firewall.

I can also search for updates.

Any ideas?

Number of Aerohive devices licensed: 0

Number of VPN Gateway Virtual Appliances licensed: 0

Number of VHMs licensed: 0

HiveManager Activated: Yes

User Manager License: Installed

Client Management License: Not Installed

Aerohive Devices in HiveManager

   Aerohive Devices  61

   VPN Gateway Virtual Appliances  0 Key and inventory export

We have 62 licenses

And there is one Expired Entitlement Key for 30 devices but i cant delete it

[samantha_lynn]

This should just be a matter of firewall/content filter permissions, can you elaborate on what you mean by "The communication to hmupdates.aerohive.com is ok"? Do you see data leaving the firewall and a response coming back from the license server?