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Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

h_voss
New Contributor

Hi,

 

i cant manage my devices. When i log in to hivemanager i get that message:

 

Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

 

The communication to hmupdates.aerohive.com is o.k. in our firewall.

I can also search for updates.

 

Any ideas?

 

 

 

Number of Aerohive devices licensed: 0

 

Number of VPN Gateway Virtual Appliances licensed: 0

 

Number of VHMs licensed: 0

 

HiveManager Activated: Yes

 

User Manager License: Installed

 

Client Management License: Not Installed

 

 

Aerohive Devices in HiveManager

 

   Aerohive Devices  61

 

   VPN Gateway Virtual Appliances  0 Key and inventory export

 

 

We have 62 licenses

 

And there is one Expired Entitlement Key for 30 devices but i cant delete it

 

15 REPLIES 15

h_voss
New Contributor

regulalry or on restart?

samantha_lynn
Esteemed Contributor III

The HiveManager will be reaching out to the license server automatically.

h_voss
New Contributor

o.k. but how do i contact manually the license server ?

samantha_lynn
Esteemed Contributor III

You'd want to check the firewall logs to see if you can see any traffic going to hmupdates.aerohive.com. Device updates use different update methods than the HiveManager checking in with the license server.

h_voss
New Contributor

Do you see data leaving the firewall and a response coming back from the license server?

 

How can i check that manually ?

 

When i search for updates in hivemanager, the communication is o.k. i see data leaving and response. It seems to be the same server.

GTM-P2G8KFN