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A stake record of the device was found in the redirector

A stake record of the device was found in the redirector

NguyenD
New Contributor

‎12-06-2021 02:01 AM

Hi

Any chance i can get 01301707130788  released?  I also get the "a stake record of the device was found in the redirector"  error.

 

Thank you in advanced

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5 REPLIES 5

SamPirok
Community Manager Community Manager
Community Manager

‎12-06-2021 01:03 PM

Hi there, thank you for providing that picture. I am seeing the device registered to a different user so we'll need to get their permission to remove the old inventory records. I've emailed the original owner and will let you know as soon as I hear back. Please feel free to check in with me here any time for an update.
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NguyenD
New Contributor
In response to SamPirok

‎12-06-2021 08:28 PM

Hi , 

May we know the original account owner's email for a quicker response?


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SamPirok
Community Manager Community Manager
Community Manager
In response to NguyenD

‎12-07-2021 09:35 AM

I did hear back from the original owner, that device should be free to add to you inventory at this time. Please let me know if I can help with anything else!
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NguyenD
New Contributor
In response to SamPirok

‎12-07-2021 11:16 PM

Thank you   for such a quick response. Works perfectly now. Hi  my device can''t add to extremecloudIQ. Can you help me. My seri :01301707131198. Thks


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