A stake record of the device was found in the redirector.

[NateParks_]

I have two AP’s that i am trying to register in ExtremeCloud IQ and i keep getting a message stating that “a stake record of the device was found in the redirector” 

the serial numbers of the two AP’s are 

Please help

[SamPirok]

Hello Collin, thank you for letting me know and for providing those serial numbers. Those devices should now be free to add to your inventory. Please let me know if you have any further trouble onboarding these devices. 

[Colin_Anders]

Hi @Sam Pirok . I have the exact Problem. We have added a ton of Access Points to the Hive Cloud 2 Years ago. The Web GUI changed and the devices (APs) are not listed. If i want to add them i get the following message: “A stake record of the device was found in the redirector”. Do you have a possible solution. Greetings from Germany.

Serial Numbers:

01221704251783,

01221704251710,

01221704251460,

01221704251615,

01221704251787,

01221704251786,

01221704251728,

01221704251773,

01221704251831,

01221704251778,

01221702271551,

01221704262987,

01221704305441,

01221704284254,

01221705064207,

01221704230385,

01221704273413,

01221704295104,

01221705064192,

01221705064347,

01221704251280,

01221704251364,

01221704251365,

01221704251368,

01221704251386,

01221704251355,

01221704251374,

01221704251376,

01221704251370,

01221704251373,

[SamPirok]

Hi @joerstone, thanks for those pictures! The devices should be free to add to your inventory now. Please let me know if I can help with anything else. Hope you have a great weekend!

[joerstone]

Hi @Sam Pirok, I also got the a stake record of the device was found in the redirector error.  Can you please release 02501706144193 and 01301704191251.  That would be awesome.  

[SamPirok]

Hi @BluOptical , thanks for letting me know, that device should be free to add to your inventory now. Please let me know if I can help with anything else!