A stake record of the device was found in the redirector.
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‎11-18-2021 02:29 PM
Hi,
Can I request to get this device released please. Serial no. 02301412240569 ( photo attached )
Kind regards
Stuart
Can I request to get this device released please. Serial no. 02301412240569 ( photo attached )
Kind regards
Stuart
6 REPLIES 6
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‎12-01-2021 02:28 PM
Hi Sam, that's great news. 🙂 I've just added it to ExtremeCloud IQ. Working great.
Thanks again for all your help.
Kind regards
Stuart
Thanks again for all your help.
Kind regards
Stuart
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‎12-01-2021 10:07 AM
Hi Stuart, I have good news! We heard back from the original owner and were able to free up this device for you. Looks like we made the Dec 1st deadline after all 😃
Please let me know if I can help with anything else!
Please let me know if I can help with anything else!
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‎11-30-2021 02:33 PM
Hi Sam, thanks for the feedback and update. I like your confidence on this so I'll keep hold of this AP230. If it can't be released, then I've still got an extra wall mount which is handy in itself. 🙂
Kind regards
Stuart
Kind regards
Stuart
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‎11-29-2021 03:33 PM
Hi Stuart, happy to help! The process for these situations is that I reach out to the original owner 3 times, with a day in between each contact attempt. If I don't hear from the original owner, I reach out to their old Extreme account team to see if they can approve the transfer for us. If the account team can't help us, we'd need to go to your local SE team to start the process of transferring ownership without contacting the original owner, which is unfortunately something I can't do.
For your device, I did not hear back from the original owner, and the account team has not responded to me yet, but that could be because of the holiday week last week. I know the SE process can take some time, and given your deadline I don't think we'll be able to have this device freed up for you before your 14 days are up. I'm pretty confident we will be able to help you, but not before the 1st I'm sorry to say.
For your device, I did not hear back from the original owner, and the account team has not responded to me yet, but that could be because of the holiday week last week. I know the SE process can take some time, and given your deadline I don't think we'll be able to have this device freed up for you before your 14 days are up. I'm pretty confident we will be able to help you, but not before the 1st I'm sorry to say.
