A stake record of the device was found in the redirector

[NguyenD]

Hi

Any chance i can get 01301707130788  released?  I also get the "a stake record of the device was found in the redirector"  error.

Thank you in advanced

[SamPirok]

Hi there, thank you for providing that picture. I am seeing the device registered to a different user so we'll need to get their permission to remove the old inventory records. I've emailed the original owner and will let you know as soon as I hear back. Please feel free to check in with me here any time for an update.

[NguyenD]

Hi , 

May we know the original account owner's email for a quicker response?

[SamPirok]

I did hear back from the original owner, that device should be free to add to you inventory at this time. Please let me know if I can help with anything else!

[NguyenD]

Thank you   for such a quick response. Works perfectly now. Hi  my device can''t add to extremecloudIQ. Can you help me. My seri :01301707131198. Thks