A stake record of the device was found in the redirector.

[MauricioM]

hi, i get this Aerohive model: AP230, from my office, the previous owner of the device dont works in the office anymore, and he doesnt remember his extremeNetworks account, you could release the device so i can register pleace, the serial number is 02301405210761

[MauricioM]

i dont think he can respond, how How long do I have to wait if the previous owner does not respond?

[SamPirok]

Hi Mauricio, thank you for letting us know. I have reached out to the original owner, they just need to give us written permission to remove the old records for this device. Once we have this confirmation, I can release the device to your inventory. If you are still able to contact the original owner and can encourage them to reply to my email, that may speed things up a bit. Please feel free to check in with me here anytime for an update.